When done right, AI can not only improve short-term productivity of organizations but can also increase their long-term performance by expanding the space of opportunities the organization considers by supporting learning, increasing intellectual diversity, and enhancing organizational culture. That is, it can increase the organization’s collective intelligence. Companies should focus on three elements of collective intelligence: collective memory, collective attention, and collective reasoning. When done right, managers embrace a way of deploying AI so that skills are enhanced, curiosity is nurtured, and communication and coordination are improved.
